Insights
Grounding tax assistance in managed knowledge
A tax assistant needs more than a model. How we paired conversational help with managed content, returns workflows, and production controls teams can supervise.
Insights
Insights for technology leaders
Notes on software, platforms, and AI—written for teams that have to make change work in production.
Showing 1 - 7 of 7 Posts
Insights
Field product digitization that becomes a system of record
Shelf reality has to become operable product data. How we built mobile capture—photos, measurements, SKUs, and sync—so field digitization writes back instead of dying as a campaign gallery.
Insights
Receivables operations that match how money is worked
Installment and credit portfolios live on the store floor—disbursement, collections, and bad debt. How we built receivables software around business dates, auditable status, and exception-heavy queues.
Insights
Proxy buying, consignment, and warehouse truth on explicit models
Cross-border logistics mixes buy-for-me, consignment, and package movement that cannot share one status field. How we rebuilt order kinds, lots, and settlement for China–Vietnam operations.
Insights
Shipping AI with the same bar as production software
A tax assistant taught us that demos are easy and production is ownership. How we bring AI into live workflows with evaluation, governed content, and a safe way to pause.
Insights
Moving point-of-care results into the hospital system of record
Point-of-care analyzers only help when results land in HIS/LIS with failures operators can see. How we built a recoverable bridge—HL7, CDS export, and operable sync.
Insights
Modernizing the platform without pausing the business
A cross-border logistics rebuild showed that continuity is the real delivery risk. How we sequence platform change so obligations stay correct through cutover.